Delivery

What If An Item's Out Of Stock? 

All products are subject to availability and will be listed as being 'Sold Out' or 'Out of Stock' on the individual product page as well as the Shop collection page. We will always let you know when a product's back in stock via Instagram, Facebook and the Wait List emails. If a part of your order's unavailable, the order will be held and shipped once all items are ready for dispatch, unless otherwise agreed. 

 

What Are The Postage/Shipping Costs & Timeframes?

AUSTRALIAN ORDERS:

$10 standard shipping via Australia Parcel Post. Delivery time: 3 - 5 working days for all in-stock items. To ensure product freshness, limited quantities are kept on hand for you. 

CURRENTLY NO INTERNATIONAL/GLOBAL ORDERS ARE AVAILABLE.

Being a boutique and intentional business, orders are prepared with care as mindful personal service is of great importance.

 

I Purchased Multiple Items - Will They Be Shipped Together?

If all the items ordered are in stock they'll ship together as one parcel. Should an item - or several items - be out of stock, we'll contact you as soon as we're aware via email.  

 

Do You Ship To PO Boxes? 

Yes, absolutely! However, at this stage there are no deliveries to parcel lockers.  

 

Do You Ship Internationally?

Currently, no however this may be offered at a later stage.  

 

Will You Give My Details To Third Parties?

Absolutely not - your information will never be passed on and is treated with respect.

 


Payments

How Will Purchases Appear On My Credit Card/Bank Statement?

Purchases will appear as SoulToSkin on your credit card/bank statement.  

What Payment Methods Are Accepted?

We use SquareSpace Payments through which you can purchase using your Credit or Debit Card via Stripe or PayPal, or your bank account via PayPal. 


Returns

100% Happiness Guarantee

As an authorised Retail Partner of Aika Wellness products, a 100% satisfaction or money back guarantee is offered for your peace of mind. Although extremely confident in the great care and diligence of Aika Wellness in creating their products, we understand the possibility for dissatisfaction and will provide a full refund or credit if this is the case. 

The refund must be claimed within 30 days of the shipment/delivery date with the product being shipped back to Soul To Skin Wellness. Our refund excludes postage/shipping costs incurred when purchasing or returning product/s. 

Please contact us at hello@soultoskinwellness.com to advise us prior to returning any product/s and provide specific details as to why you are not completely happy with your product/s. Please note the 100% Happiness Guarantee applies to Aika Wellness products only.

 

Returns, Replacements & Refunds

In line with Australian Consumer Law, Soul To Skin Wellness will provide you with a replacement or refund for any physical product delivered to you that is faulty or in damaged condition. Please contact us at hello@soultoskinwellness.com to notify us prior to returning faulty or damaged goods and include details as to why you wish to claim a replacement or refund. 

To be eligible for a refund, please note:

  • Refunds are only made for the amount of the original purchase receipt.
  • Refunds will only be made once we've received the returned product from you.
  • All returned product/s must have at least 50% of its contents remaining.
  • The 100% Happiness Guarantee is valid for all Aika Wellness products purchased online from Soul To Skin Wellness.
  • All shipping costs and the safe return of product back to Soul To Skin Wellness is your responsibility. Except in the case of us having sent you an incorrect or faulty item, where we will cover the shipping costs associated with the return.
  • Most returns will be processed within 5-10 (Australian) business days of receipt. An email confirmation will be sent to you once your exchange or return has been processed by Soul To Skin Wellness.  

 

Last Updated: 24 August 2018