Delivery

What If An Item's Out Of Stock? 

All products are subject to availability and will be listed as being 'Sold Out' or 'Out of Stock' on the individual product page as well as the Shop collection page. For priority notification, register your interest here for your favourite product/s and you’ll be the first to know as soon as it’s available. We’ll always let you know when a product's back in stock via Instagram and Facebook too.

 

What Are The Postage/Shipping Costs & Timeframes?

AUSTRALIAN ORDERS:

$10 standard shipping via Australia Parcel Post. Delivery time: 3 - 5 working days for all in-stock items. To ensure product freshness, limited quantities are kept on hand for you. 

CURRENTLY NO INTERNATIONAL/GLOBAL ORDERS ARE AVAILABLE.

Being a boutique and intentional business, orders are prepared with care as mindful personal service is of great importance.

 

I Purchased Multiple Items - Will They Be Shipped Together?

Yes, they'll ship together as one parcel.

 

Do You Ship To PO Boxes? 

Yes, absolutely! However, at this stage there are no deliveries to parcel lockers.  

 

Do You Ship Internationally?

Not currently, however this may be offered at a later stage.  

 

Will You Give My Details To Third Parties?

Absolutely not - your information will never be passed on and is treated with respect.

 


Payments

How Will Purchases Appear On My Credit Card/Bank Statement?

Purchases will appear as SoulToSkin on your credit card/bank statement.  

What Payment Methods Are Accepted?

We use SquareSpace Payments through which you can purchase using your Credit or Debit Card via Stripe or PayPal, or your bank account via PayPal. 


Returns

Your Satisfaction

We want you to be satisfied with your products and take care in packaging and organising their delivery. If you’re not completely satisfied with your purchase, please contact us at hello@soultoskinwellness.com or via the Connect page within 10 days of receiving your products to provide details.

As an authorised Retail Partner of Aika Wellness products, we’re confident in their care and diligence in all aspects of product creation. While we’re unable to offer returns or refunds on opened products due to hygiene and safety standards, we’re happy to discuss your individual purchase if an issue arises.

Due to the nature of digital products and services offered, all purchases of these are final. As always though, if you have any queries or are dissatisfied in any way, please get in touch.

Returns, Replacements & Refunds

Product/s that arrive in faulty or damaged condition are eligible for a replacement or refund. Please contact us at hello@soultoskinwellness.com within 7 days of receiving your delivery to notify us before returning faulty or damaged goods and include relevant details as to why you wish to claim a replacement or refund. 

To be eligible for a refund, please note:

  • Refunds are only made for the amount of the original purchase receipt.

  • Refunds will only be made once we've received the returned product from you.

  • All returned product/s must be unused/unopened for Health & Hygiene Regulation reasons.

  • All return shipping costs and the safe return of product/s back to Soul To Skin Wellness is your responsibility. Except where we’ve sent an incorrect or faulty item, in which base the return shipping costs will be covered by us.

  • Most returns will be processed within 5-10 (Australian) business days of receipt. An email confirmation will be sent to you once your replacement or return has been processed.

For any questions or further information, please email hello@soultoskinwellness.com.

 

Last Updated: 28 November 2018