Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us or otherwise collected by us, offline or online including through this website (Site). In this Privacy Policy ‘you’ means any party that provides personal information to us and ‘we’ or ‘us’ means Maxine Davis ABN 19 747 173 535 t/as Soul To Skin Wellness.
Maxine Davis ABN 19 747 173 535 t/as Soul To Skin Wellness owns and operates this site www.soultoskinwellness.com and we use your personal information in compliance with the requirements of: the Privacy Act 1988 (Cth) (the Act), the Australian Privacy Principles (APPs) and where applicable, the EU General Data Protection Regulation (GDPR), along with any replacement legislation, regulation, guidelines or standards governing the use, storage or transmission of personal data.
Please read this Privacy Policy thoroughly. By providing personal information to us, you consent to our collection, holding, use and disclosure of your personal information in accordance with this Privacy Policy. If you have questions, please contact us at: hello@soultoskinwellness.com or via this form: https://soultoskinwellness.com/connect
If you do not wish to provide personal information to us, you do not have to do so - note this may affect your use of this Site or products and services offered on or through it.
Further policies and terms are available at these links:
1. Acceptance
By visiting or using our Site, purchasing products or services via the site, booking appointments via the site, or by otherwise providing your personal information to us, you confirm your acceptance of the terms of this Privacy Policy and your consent to the handling of your personal information as set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site or otherwise provide us with your personal information.
2. Types of personal information we collect (including automatically)
The type of information we collect from you, or from third parties, may include (but is not limited to):
contact details, including name, email address, mailing or street address and telephone number;
age or date of birth;
financial information (bank details, credit card or debit card);
identifying data or information (your IP address, geo-location, browser type, time zone, browser plug-ins, device type, operating system and/or version)
site use (page views and sessions, acquisition sources, search queries and browsing behaviour);
wellbeing, health, business or skin information;
details of products and services we have provided to you or that you have enquired about, and our response;
preferences and opinions;
information you provide to us through customer forms and/or surveys;
additional personal information that you provide to us directly or indirectly through your use of our Site, associated applications, associated social media platforms or accounts from which you permit us to collect information; and
any other information requested by us and/or provided by you.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
Sensitive Information: We do not collect sensitive data about you, except where indicated above (wellbeing, business, health or skin information) for the purposes of providing our services. Sensitive data includes but is not limited to: ethnicity, race, religious or philosophical beliefs, sexual orientation or political opinions.
3. How personal information is collected
We may collect personal information from you in variety of ways, including when you:
sign-up for an account on our Site or when you manage/change your account information;
contact us by phone, email, post or via our Site enquiry/contact forms;
make a payment to us;
purchase our products or services, including gift cards and digital products;
book an appointment or series of appointments with us;
click a third party or affiliate link on our Site, in our email/s or on our social media;
complete our client consultation form/s;
visit the Site or any social media pages or accounts we manage and message us or provide comments;
provide feedback on our products or customer care via email, our Site or social media pages;
subscribe to receive our emails or other promotional materials; and
sign-up to participate in surveys, competitions or other promotional activities.
Please note our services, products, promotions, competitions or surveys may be subject to their own terms and conditions, which can also include additional privacy matters.
We may also collect certain non-personal information when you visit or use our Site, for example, through the use of cookies (see below), or online analytic tools such as Google Analytics or Facebook Pixels, to record or track your IP address and details of your operating system or internet browser etc. This information is collected in aggregate and you cannot be individually identified using this tracking information.
We may also collect your personal information from third parties. This may include (but is not limited to):
law enforcement agencies and other government entities;
payment service providers;
someone duly authorised to act on your behalf;
market research service providers; and
your referees and/or previous employers, where you have applied for employment with us.
4. Why we use personal information
We collect and use the information for purposes including:
to enable you to access and use our Site, any associated applications and associated social media platforms;
to contact and communicate with you;
for internal record keeping;
for analytics, market research and business development including to operate and improve our Site, any associated applications and associated social media platforms;
detect and prevent fraud;
monitor your compliance with our site Terms Of Use;
to run competitions or offer additional benefits to you; and
for advertising and marketing, including to send you promotional information about our products and services and/or information about third parties that we consider may be of interest to you.
You may opt-out of receiving marketing emails from us by contacting us at hello@soultoskinwellness.com, via this form https://soultoskinwellness.com/connect or by using the unsubscribe option provided in the emails.
5. Age of consent / site visitors under the age of 18
Our Site is not intended for anyone under Australian adult age and by using our site you warrant that you are at least 18 years old. No one under age 18 may provide any information to or on the Site. We do not knowingly collect personal information from people under 18. If you are under 18, do not:
use or provide any information on this Site or on or through any of its features/register on the site;
make any purchases through the site;
use any of the interactive or public comment features of this site;
or provide any information about yourself to us (including your name, address, telephone number, email address, or any screen name or user name you may use).
If we learn we have collected or received personal information from a person under the age of 18 without verification of parental or caregiver consent, we will delete that information. If you believe we might have any information from or about a person under 18 years of age, please contact us at hello@soultoskinwellness.com or via this form https://soultoskinwellness.com/connect
6. Disclosure of personal information to third parties
We may share personal information with:
third parties engaged in fraud prevention and detection;
credit reporting agencies and courts, tribunals and regulatory authorities where you fail to pay for goods or services provided to you;
courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
where we have your consent to do so or otherwise where we are legally permitted to do so;
payment processors such as Stripe, PayPal, Afterpay and Apple Pay;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
third parties to collect and process data such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal information and non-personal information contained in those databases, to the extent permissible by law. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.
7. Your rights and controlling your personal information
Choice and consent: Providing us with your personal information is optional and you can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.
Your provision of third party information: If you provide us with third party personal information then you warrant to us that you have the third party’s consent to provide this.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy.
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) (Privacy Act). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time and aim to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints: If you believe we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our email database, or opt out of communications, please utilise the unsubscribe or opt-out functions in our email or contact us here: https://soultoskinwellness.com/connect or here: hello@soultoskinwellness.com
8. Storage & security
We are committed to ensuring the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
No information transmitted over the internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
How long your data is stored: Your personal and non-personal information is kept for as long as we practically and legally need to. When your information is no longer needed, we will delete it.
9. Cookies, web beacons & pixels
We may use cookies on this Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide the Site with personal information, this information may be linked to the data stored in the cookie.
We may use pixels or web beacons on this Site from time to time. Pixels or web beacons are small pieces of code placed on a web page to monitor visitors’ behaviour and collect data about the visitors viewing a web page. For example, pixels or web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use.
10. Links to other websites
Our Site may contain links to other websites of interest. We do not have any control over those websites and are not responsible for, or liable for the protection and privacy of, any information which you provide while visiting such websites, and such websites are not governed by this Privacy Policy.
11. Amendments
This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.
12. Governing Law
This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia, and where applicable the state of Queensland.
For any questions please contact us at:
https://soultoskinwellness.com/connect or hello@soultoskinwellness.com
Maxine Davis ABN 19 747 173 535 t/as Soul To Skin Wellness