What If An Item's Out Of Stock?
Due to the small-batch nature of the skin care range offered by Soul To Skin Wellness we occasionally experience some out of stock products. This will show up on individual product page as well as the Shop collection page. We will always let you know the minute a product comes back into stock via Instagram and Facebook so make sure you follow us. If a component of your order is out of stock with our supplier/s we will generally hold your order and ship once the completed order is ready for dispatch unless you instruct us otherwise.
How Will Purchases Appear On My Credit Card/Bank Statement?
Purchases will appear as SoulToSkin on your credit card/bank statement.
What Are The Shipping Costs & Timeframes?
$15 standard shipping via Australia Parcel Post. Delivery time: 3 - 7 working days. All product orders are placed with our supplier/s on demand to ensure product freshness for you.
NO INTERNATIONAL/GLOBAL ORDERS AT THIS STAGE.
When Can I Expect My Order?
Soul To Skin Wellness ships to you Australia-wide using Australia Post. Depending on where you live your order's estimated to reach you within 3 – 7 working days. Being a boutique and intentional business, as well as considering the small batch nature of stocked products, your orders are placed individually with our supplier/s on demand to ensure product freshness and mindful personal service for you.
I Purchased Multiple Items - Will They Be Shipped Together?
If all the items you ordered are in stock with our supplier/s will ship together as one parcel. Should an item - or several items - be out of stock with our supplier/s, we'll contact you as soon as we're aware via email.
Do You Ship To PO Boxes?
Yes we do. However, at this stage we are unable to deliver to parcel lockers.
What About Refunds & Returns?
Soul To Skin Wellness will replace any products that arrive damaged.
Will You Give My Details To Third Parties?
Absolutely not. Your information will never be passed on.
Do You Ship Internationally?
Currently, no. However this may be offered at a later stage. If you're interested in purchasing the Organic Spa skin care range and are an International customer, please visit the Organic Spa website directly to view International stockist details here.
What Payment Methods Are Accepted?
We use SquareSpace Payments through which you can purchase using your Credit Card or Debit Card via Stripe or PayPal or your bank account via PayPal.
Last Updated: 15 June 2018