Soul To Skin Wellness (ABN 19 747 173 535 Maxine Rose trading as Soul To Skin Wellness) (“Soul To Skin Wellness”, “us” or “we”) owns and operates the website, (the Website).  We are dedicated to ensuring that we comply with our obligations under the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (the APPs).  This Privacy Policy explains how we manage the personal information that is collected, used, disclosed and stored about you.

If you have questions or concerns regarding this Privacy Policy, please contact Soul To Skin Wellness at



By visiting or using our Website and/or purchasing products via the Website or by otherwise providing your personal information to us, you confirm your acceptance of the terms of this Privacy Policy and your consent to the handling of your personal information as set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website or otherwise provide us with your personal information.


What Is Personal Information?

“Personal information” means information or an opinion that is capable of reasonably identifying an individual, whether that information or opinion is true or not and whether the information or opinion is recorded in a material form or not.


Types of Personal Information Collected

The types of personal information we may collect from you includes (but is not limited to): your name, postal address, email address, telephone or mobile phone number(s), credit or debit card information, your opinions on our products and details of, for example, your skin routine, health conditions and lifestyle if you purchase and book a Skin Consultation. Business name, address, email/website and offerings may be collected in the event of enquiring about or engaging business support services.


Manner of Collection

We may collect personal information from you in variety of ways, including when you:

  • Sign-up for an account on our Website or when you manage/change your account information;

  • Place orders for and/or purchase our products;

  • Purchase, book and participate in our Consultations to receive skin care and lifestyle recommendations;

  • Enquire and/or engage in business support services;

  • Visit the Website, Facebook page and/or Instagram account and provide comments;

  • Provide feedback on our products or customer service by, for example, email, phone or via our Website or social media pages;

  • Contact us by phone, email, post or via our Website enquiry forms;

  • Enquire about working with us;

  • Subscribe to receive our newsletter emails or other promotional materials; and

  • Sign-up to participate in surveys, competitions or other promotional activities.

(Please note that our promotions, competitions and surveys are usually subject to their own terms and conditions, which may also address additional privacy matters.)

We may also collect certain non-personal information when you visit or use our Website, for example, through the use of cookies (see below), or online analytic tools such as Google Analytics or Facebook Pixels, to record or track your IP address and details of your operating system or internet browser etc.  This information is collected in aggregate and you cannot be individually identified using this tracking information.

We may also collect your personal information from third parties. This may include (but is not limited to):

  • law enforcement agencies and other government entities;

  • payment service providers;

  • someone duly authorised to act on your behalf; and

  • market research service providers.

Your personal information will only be collected from third parties if it is unreasonable or impractical to collect that personal information from you directly.  If and when we do collect personal information from third parties, we will take reasonable steps in the circumstances to inform you of this collection and obtain your consent.


Use of Personal Information

Soul To Skin Wellness may use your personal information for a number of purposes, including the following:

  • registering, setting up and managing customer accounts;

  • processing transactions and fulfilling orders for products and services;

  • responding to your questions, comments and requests and to otherwise provide customer services;

  • to administer promotions, surveys and competitions;

  • carrying out market research and product analysis and development;

  • marketing our products and services and providing you with information and updates, such as newsletters or offers of promotional events or opportunities (such as competitions or surveys) that you may be interested in;

  • the prevention of fraud and/or identifying and investigating any suspicious use of our Website;

  • for our internal business and management processes, for example, accounting or auditing purposes;

  • for any other purpose to allow us to comply with our obligations under law; and

  • for any other purposes that would reasonably be expected by you.


Third Parties

Soul To Skin Wellness may use third parties to provide essential services on our Website or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties may include:

  • third party service providers, dealers, agents and contractors who assist us in managing our business or operating our Website, such as business support services, payment processors, web-hosting service providers, cloud storage providers, mailing houses and delivery service providers etc. For example, our Website is operated by SquareSpace. As a result, when you use our Website, SquareSpace may collect your name, email address, shipping and billing address, payment details, phone number, IP address and device data. SquareSpace requires this information so that it can provide us with its website services;

  • sponsors or promoters of any competition that we conduct;

  • our professional advisors including lawyers, accountants, tax advisors and auditors;

  • anyone to whom our assets or business (or any part of them) may be transferred;

  • law enforcement bodies to assist in their functions, courts of law or as otherwise required or authorised by law; and

  • regulatory or government bodies for the purposes of resolving customer complaints or investigations.

While these third parties are ordinarily Australian-based, please be aware that SquareSpace Ireland is located in Ireland and its affiliated companies are based in the USA (so your personal information will be transferred to those locations).



Our Website uses cookies. Cookies collect information that includes the server your computer or device is logged onto, your browser type and how you gained entry to our Website. Therefore, when you visit our Website anonymously, details are recorded about your visit, such as time and date, pages accessed and time spent on the Website. This information is used in an anonymous form for statistical purposes and, as such, cannot be used to identify you individually. A cookie cannot retrieve any other information from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable information.

Check the “Help” menu of your browser for more information on how to change your cookie preferences. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our Website and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions.


Storage of Personal Information

The security of your personal information is important to us. We take such steps as are reasonable in the circumstances to maintain the integrity and store securely your personal information to protect it from interference, misuse and loss and from unauthorised use, access, modification or disclosure. 

When you enter information, such as credit card numbers, on our Website, we encrypt that information using secure socket layer technology (SSL). We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Soul To Skin Wellness takes reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for any purpose under this Privacy Policy, except in circumstances where Soul To Skin Wellness is required or authorised to retain this personal information (including as a result of the operation of tax, financial services or other applicable law).

If you have any questions about security on our Website, please email


Newsletter/Email Subscribers

Soul To Skin Wellness sends newsletters via email to those who subscribe to the service. Our Newsletters contain the latest product information, news and promotional offers. If you would like to unsubscribe, please use the unsubscribe link in any electronic Newsletter we send to you.


Access & Correction of Personal Information

You are entitled to access and correct the personal information we hold about you and to have any inaccuracies in the information corrected.  However, in order to maintain the accuracy of your personal information, we rely on the quality of the personal information you provide to us.

If your personal information changes, or if you no longer desire our products or services, you may correct, update or delete your personal information by logging into your account or deactivate your account by emailing us HERE.

If you would like to access any of the personal information we hold about you, you may do so by sending an email HERE to and informing us that you wish to access your personal information.

There are some circumstances specified by law where we may refuse your request for access to your personal information.  However, if one of these circumstances applies, we will provide you with a written explanation of the reasons for refusal, unless it would be unreasonable to provide that notice.

Once we receive your request for access, we will endeavour to respond to your request within a reasonable period after the request is made. 



If you have any concerns or a complaint about a breach of your privacy or the way we have handled your personal information, please email and inform us of the nature of your complaint.

We will then investigate your complaint and endeavour to provide you with our response within a reasonable time.  If, after receiving our response you still consider that your privacy complaint remains unresolved, you may then, for example, refer your concern to the Office of the Australian Information Commissioner at



We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Soul To Skin Wellness.



Our Website may contain links to websites operated and maintained by third parties over which we have absolutely no control.  These third party websites are not subject to this Privacy Policy or our privacy standards and procedures. Any information you provide to third party websites will be governed by the terms of the websites’ privacy policies. We have no responsibility or liability whatsoever for the content, actions or policies of third party websites. The inclusion of third party links on our Website in no way constitutes an endorsement of such websites’ content, actions or policies.


Changes To Privacy Policy

Soul To Skin Wellness reserves the right to make changes to this Privacy Policy from time to time, so please review it frequently. If we make material changes to our Privacy Policy, we will notify you here, by email, or by means of a notice on our homepage.


Contact Details

If you have any questions or comments about this Privacy Policy, please contact:


Last Updated: January 2019